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Exchange and Return Policy

 

- You can exchange and return within  15 days  From the date of receiving the product  It must be wrapped in the original packaging and unused (this service is only available to customers inside Kuwait  )

-  for reasons  Hygienic, the following products cannot be exchanged or returned: Wearable technologies such as T-shirts and swimwear  Swimming goggles, fins, socks, gloves, towels, and diving suits

or any other similar products. Products that come in a sealed box cannot be exchanged or returned. 

-  The customer bears the shipping costs  In the event of a request to replace the product.

-  Diver Individual Rights

Please note that Free Diver  You reserve the right to refuse a refund or exchange any product it considers unfit for resale.

 
 
Replacement steps:
  You can submit a replacement request by sending an email to abdullah@freediverkwt.com
Or WhatsApp on the number
  0096555575001
• Order number
• customer name
• The name of the product to be replaced
• Reason for replacement
• You will be informed of the method of re-ordering and serving you directly as soon as you receive your order and ensure the integrity of the piece and its accessories.
 


Return steps:
 
You can submit a return request by sending an email to abdullah@freediverkwt.com
Or WhatsApp on the number
  0096555575001
• Order number
• customer name
• The name of the product to be returned
• Reason for return
• (Bank name + IBAN number + account holder name).
 
 
If you have additional questions, you can contact us via the following e-mail:
abdullah@freediverkwt.com

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